Pocket by piggyvest formally known as Abeg app is a digital payment and money management application that provides users with a convenient way to send, receive , buy / sell and manage their money digitally.
Reached out to various people based on tweets concerning the app, asked for ways that would improve their usability.
Seun is a driven Nigerian business owner who values efficiency and convenience in managing her e-commerce store's finances. She is actively seeking a digital payment solution that integrates seamlessly with her business, offers multiple payment options, and enables quick and secure money transfers. Seun's primary pain point lies in the absence of a send money feature in the Pocket app, which restricts her ability to make direct transfers.
After different conversations I was able to list out a few problems :
I started sketching, and putting my ideas into drawings. It allows me to think more freely and explore unconventional design solutions that I might not have considered otherwise.
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I started creating low fidelity wireframes to make my design process easy
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In summary, my redesign work has greatly improved the Pocket app. The updated version now has a more user-friendly interface, works seamlessly across devices. By identifying user pain points and proposing effective solutions, I have played a vital role in improving its functionality and enhancing the overall user experience.
DISCLAIMER: How I choose to make my research is personal and the redesign is from a professional angle and is not a target to any group of people or organization.